Privacy Policy

Introduction

At Crozier Workwear, we’re committed to delivering excellent service—and that includes respecting your privacy. We’ll never sell your personal data, and we’re transparent about how we collect, use, and store your information.

This Privacy Policy outlines how and why we process your personal data when you visit our website, contact us, or use our services.

Who We Are

Crozier Workwear (referred to as "we", "us", or "our") is the data controller responsible for your personal information.

If you have any questions about this policy or how we handle your data, please contact us at:
Email: info@crozierworkwear.com

How We Collect Your Data

We collect your personal data in a few ways:

  • Directly from you: For example, when you complete a form, send us an email, message us on social media, or place an order.

  • Automatically: Via cookies and analytics tools when you browse our website (e.g., IP address, browser type, device, or operating system).

  • From third parties: Occasionally, we receive information from subcontractors or partners helping us fulfil services.

Cookies

Our website uses cookies to enhance your browsing experience. These small files help us understand user behaviour and improve our site.

You can disable cookies through your browser settings. Please note: some site features may not work properly if cookies are turned off.

For more details, refer to our Cookie Policy.

How We Use Your Personal Data

We use your personal data in compliance with the law and only when necessary. Common reasons include:

  • To fulfil a contract with you

  • To meet legal obligations

  • For our legitimate business interests, provided your rights don’t override those interests

Examples of how we use your data:

Purpose Legal Basis Responding to enquiries or service updates Contractual obligation / Legitimate interest Using website analytics to improve experience Legitimate interest Recommending products or services Legitimate interest

We will only use your data for the reason we collected it, unless we reasonably consider another use compatible with that original purpose. We will inform you of any substantial changes or new uses.

Sharing Your Data

We may share your data with:

  • Our parent company or subsidiaries

  • Trusted third-party service providers, such as:

    • Website hosts (e.g. PenCarrie Ltd, UK)

    • Analytics providers (e.g. Google Analytics)

    • Legal and fraud prevention agencies

We ensure all third parties comply with relevant data protection laws and act only on our instructions.

We will never sell or rent your personal information to third parties.

Keeping Your Data Secure

We use appropriate technical and organisational measures to protect your data. Access is limited to those who need it, and all processing is carried out under strict confidentiality.

If a data breach is suspected or detected, we have processes in place to respond swiftly and will notify you and relevant authorities if required.

Data Retention

We retain your personal data only for as long as necessary to meet the purposes it was collected for, including legal, tax, and accounting requirements.

In most cases, we will retain your personal data for 5 years. We may retain it longer if necessary (e.g. for handling complaints or disputes).

International Transfers

We do not transfer your personal data outside of the UK.

Your Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to:

  • Access the data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion (in certain situations)

  • Object to or restrict processing

  • Request data transfer to another service provider

  • Withdraw consent at any time (if processing was based on consent)

To exercise your rights, please contact us at info@crozierworkwear.com.

No Fees (Usually)

Accessing your data is usually free. However, we may charge a reasonable fee—or refuse a request—if it's excessive or repetitive.

Verifying Identity

We may request proof of identity before fulfilling a request to ensure data security and prevent unauthorised access.

Opt-Ins & Preferences

We keep records of your consent and preferences (e.g. marketing opt-outs). Please allow up to 28 days for any unsubscribe requests to take effect.

External Links

Our site may include links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing personal information.

Policy Updates

We may update this policy from time to time. The latest version will always be available on our website. Please check back regularly for updates.

Complaints

If you are unhappy with how we handle your data, please contact us—we’ll do our best to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office (ICO):
www.ico.org.uk